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National Agency agreement guide

Listing, buyer, and tenant representation agreements

Start with who hired the sponsoring broker and for what purpose. A seller listing, buyer agreement and tenant agreement serve different clients or objectives. Then compare scope, authority, services, fees and the ending terms. Read the written clauses together with Illinois's mandatory requirements; a heading alone does not decide exclusivity or compensation.

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The short answer

A listing agreement engages the sponsoring broker for an owner's sale or lease. A buyer or tenant agreement engages the sponsoring broker for the acquiring or leasing client. Read the stated scope, authority, services, fee and duration. Common listing labels describe different fee triggers, but Illinois's statutory exclusivity also depends on required minimum services. All brokerage agreements require writing; missing writing does not automatically establish that no agency or enforceable claim exists.

Reviewed October 25, 2026. PSI National VI.A.2 covers listing contracts and VI.A.3 covers buyer and tenant representation. The full Agency domain has 13 of 100 scored national questions, with no dedicated quota for this comparison. National listing vocabulary is distinguished from Illinois's current written-agreement, minimum-service, duration, compensation and protection-period requirements. This guide does not draft or approve an actual agreement.

Compare the relationship before the fee

  1. Identify the client and objective. A seller or landlord listing serves the owner side. A buyer agreement concerns acquisition; a tenant agreement concerns leasing. The sponsoring broker is the consumer's agreement party, and the designated licensee performs the assigned representation.
  2. Separate common labels from Illinois exclusivity. Exclusive right to sell and exclusive agency describe familiar owner-sale compensation distinctions. Illinois also requires the sole-representation arrangement and exclusive minimum services. An agreement that omits or waives required minimum services is treated as nonexclusive, regardless of its heading.
  3. Read the scope and authority. Check the property, location, transaction type, dates, exclusions and promised services. Authority to market or negotiate is different from authority to sign the owner's sale contract. Tenant placement does not automatically include continuing property management.
  4. Read the fee obligation, earning event and funding separately. A consumer's payment promise and another party's contribution toward it are different questions. Payment alone does not determine agency. A fee amount or payment-time amendment must meet Rule 1450.770(j)-(k), rather than be inserted into a purchase-contract form.
  5. Apply the writing and assistance timing. Seller or owner agreements are required before marketing or listing. Buyer or tenant agreements must be entered before, or as soon as reasonably practical after, the specified licensed assistance. That language does not override the earlier requirements for seller-side assistance to an unrepresented consumer or for acting as a dual agent.
  6. Check the active term and any later fee protection. Section 10-25 requires definite automatic expiration and, for a term longer than one year, an annual termination right with no more than 30 days' prior written notice. A protection period does not renew representation. For residential property of four units or fewer, apply Rule 1450.770(n)'s exception for a valid written agreement with another sponsoring broker during the period.
Representation agreement comparison
Agreement typeMain clientClassic exam clue
Exclusive right to sellSeller or ownerStated fee can apply even if the owner finds the buyer
Exclusive-agency listingSeller or ownerExpress owner-sale exception can change the fee result
Open listingSeller or ownerFee depends on the stated successful-performance condition
Landlord listingLandlord or ownerBroker seeks tenant and negotiates lease within authority
Exclusive buyer representationBuyerOne brokerage covers defined acquisition scope
Nonexclusive buyer representationBuyerOther brokerages may be used within the agreed limits
Tenant representationTenantSearch and negotiation focus on occupancy under a lease
Illinois exclusive agreementSeller, landlord, buyer, or tenantSole representation within scope plus the required minimum services

The distinctions that matter

listing, buyer and tenant representation agreements: key distinctions
DistinctionHow it worksWhat to notice
Listing agreement vs. purchase contractThe listing agreement hires the brokerage to serve the owner. The purchase contract states the buyer and seller's bargain for transferring the property.Brokerage service relationship versus sale transaction.
Listing agreement vs. property management agreementA listing can authorize finding a buyer or tenant. A management agreement covers continuing operation of the property and may also authorize leasing services.One transaction objective versus recurring management authority.
Exclusive right to sell vs. exclusive agencyExclusive right generally pays the listing brokerage even for an owner-found buyer. Exclusive agency commonly preserves an owner-sale exception.Owner finds buyer and commission remains versus owner exception.
Exclusive agency vs. open listingExclusive agency appoints one brokerage subject to its owner exception. An open listing may be offered to multiple brokers, with payment tied to successful performance.One chosen brokerage versus several competing brokerages.
Exclusive buyer agreement vs. nonexclusive buyer agreementAn exclusive agreement grants one brokerage the right to represent the buyer within its scope. A nonexclusive agreement permits the defined use of other brokerages.One representative in scope versus permitted multiple representation.
Buyer agreement vs. tenant agreementA buyer agreement targets acquisition of an ownership interest. A tenant agreement targets possession and use under a lease.Purchase terms and title investigation versus rent, lease term, and occupancy provisions.
Authority to market vs. authority to acceptMarketing authority permits promotion within the agreement. Authority to accept an offer would permit binding the principal and is not inferred from an ordinary listing.Solicit offers versus form the owner's contract.
Agreement term vs. protection periodThe term is the active service window. The protection period is a limited tail that may preserve compensation for specified post-expiration activity.When representation operates versus when a fee may still be protected.
Compensation obligation vs. payment sourceThe obligation identifies who contractually owes the fee. The source identifies where funds used to satisfy it come from.Who promised to pay versus who supplies transaction funds.
Designated agent vs. sponsoring brokerIn Illinois, the sponsoring broker is the consumer's agreement party. The named affiliated licensee or licensees are designated to act as the client's legal agents.Firm on the service contract versus individual assigned to the client.

Work through the facts

The owner finds the buyer under an exclusive-right listing

A seller signs an exclusive-right-to-sell listing. During its term, the seller's coworker buys the property after dealing directly with the seller. No written owner-sale exception appears.

  1. The agreement grants the brokerage the exclusive right to sell during its term.
  2. The classic agreement triggers compensation regardless of who produces the buyer.
  3. An owner-sale exception must come from the actual agreement or law; do not insert one merely because the owner found the buyer.

Answer: The listing brokerage is generally entitled to the agreed compensation, subject to the actual contract and law.

The owner exception changes the result

A seller signs an exclusive-agency listing that expressly preserves the seller's right to sell independently without commission. The seller alone finds and contracts with a buyer.

  1. One brokerage still held the exclusive agency appointment.
  2. The agreement expressly retained the owner's personal-sale exception.
  3. No broker is described as producing the buyer.

Answer: The seller's independent sale fits the stated exception, so the classic listing commission is not earned.

The buyer agreement does not cover every purchase

A buyer signs an exclusive agreement limited to residential property in Cook County. The buyer later purchases an industrial parcel in Will County through another brokerage.

  1. Exclusivity operates within the agreement's property and geographic scope.
  2. The later purchase differs in both use and location.
  3. A broad label cannot replace the written scope.

Answer: The purchase appears outside the stated exclusivity. Read any broader or protection language before reaching a final contractual conclusion.

A landlord listing does not automatically include management

A landlord hires a brokerage only to advertise a unit, show it, and negotiate a one-year lease. After occupancy, the tenant asks the brokerage to approve repairs and apply the security deposit.

  1. The described agreement covers tenant placement and lease negotiation.
  2. Continuing repair decisions and deposit administration are property-management functions.
  3. The brokerage cannot enlarge its authority simply because it placed the tenant.

Answer: Check for separate management authority and refer the request to the authorized landlord or manager.

An Illinois buyer relationship stays oral too long

An Illinois broker repeatedly searches properties, advises a buyer, and prepares an offer over several weeks but plans to discuss a written agreement only after acceptance.

  1. Current Illinois law requires brokerage agreements in writing.
  2. The buyer timing rule says before licensed assistance or as soon as reasonably practical after it.
  3. Waiting until after acceptance throughout the stated weeks of substantive work is not an indefinite oral-service option. Required earlier notices or dual-agency steps also remain separate.

Answer: Complete the required agreement promptly under the actual rule. Missing writing does not itself prove that no agency, service or legal claim existed.

A purchase offer cannot quietly rewrite the brokerage fee

A buyer's Illinois brokerage agreement states a flat fee. While preparing an offer, the licensee inserts a different fee in the sales contract without a signed amendment between the buyer and sponsoring broker.

  1. The brokerage agreement governs the agreed compensation terms.
  2. Current Rule 1450.770 requires compensation changes to be written and signed by the agreement parties.
  3. The rule bars using a real estate contract form to change previously agreed commission-payment terms.

Answer: The purchase contract insertion is not the proper amendment. Use a signed written brokerage-agreement change.

An exclusive heading does not replace minimum services

An Illinois agreement calls the firm the exclusive representative but waives the required offer, counteroffer and related-question services under Section 15-75.

  1. Rule 1450.770(b)(2) treats an agreement omitting or waiving required exclusive services as nonexclusive.
  2. A lower fee or an exclusive heading does not supply the missing service commitment.

Answer: Treat it as nonexclusive. That does not itself erase other agency duties or every fee promise.

An annual exit does not replace a definite ending

A two-year Illinois brokerage agreement has a definite expiration but requires 60 days' prior notice to exercise its annual termination right.

  1. The Act requires the additional annual right for a term longer than one year.
  2. Section 10-25 permits no more than 30 days' required prior written notice.

Answer: The 60-day annual-notice condition does not meet the stated statutory requirement. This is not a universal right to cancel on any day.

The new agreement need not be exclusive for the residential exception

A terminated agreement for a four-unit residential property has a protection period. During that period, the consumer enters a valid written nonexclusive brokerage agreement with a different sponsoring broker.

  1. Rule 1450.770(n) applies to the specified residential protection provision.
  2. It calls for a valid written agreement with another sponsoring broker; it does not require that new agreement to be exclusive.

Answer: Apply the required no-fee exception under that protection provision on these facts, without deciding unrelated accrued claims.

Buyer timing does not postpone dual-agency requirements

A seller's licensee plans to advise the buyer as a dual agent before executing the buyer brokerage agreement or obtaining the required informed written consent. The licensee relies on the general reasonably-practical-after wording.

  1. Rule 1450.770(i)(2) requires the buyer or tenant agreement and Section 15-45 compliance before acting for that consumer as a dual agent.
  2. The general buyer-assistance timing does not postpone this earlier condition.

Answer: Complete the required agreement and dual-agency steps first; do not start conflicting representation under the general timing shortcut.

Missing writing is not an automatic no-agency defense

A licensee performed representation services but failed to complete the required writing. The licensee claims that this failure automatically proves no client relationship or enforceable agreement could exist.

  1. Writing requirements still apply.
  2. Section 15-10 supplies the designated-agency default, and Section 15-50(a-5) addresses the absence of a written agreement.
  3. A violation of the writing requirement and the existence of a relationship or legal claim are distinct questions.

Answer: Do not use a no-writing/no-agency shortcut or treat the exception as permission to ignore writing.

Another party contributes to an unchanged buyer fee

Under the given terms, a buyer owes an $8,000brokerage fee. The seller contributes $5,500 credited toward that unchanged fee, and no other contribution applies.

  1. The remaining buyer amount is $8,000 - $5,500 = $2,500.
  2. A funding contribution is not automatically a change to the agreed fee.
  3. The source of compensation does not by itself change the buyer's agency relationship.

Answer: The stated remaining buyer amount is $2,500. Actual funding permissions and payment duties still depend on the agreements and law.

Mistakes to avoid

  • Every exclusive listing pays the broker when the owner finds the buyer. Read the actual owner-sale terms. The common exclusive-right and exclusive-agency fee distinctions are separate from Illinois's exclusive minimum-service classification.
  • An open listing means every broker who showed the home gets paid. Payment is generally tied to successful performance or procuring cause under the agreement, not mere participation.
  • A listing agreement transfers an ownership interest to the broker. It is a brokerage service and agency contract. It does not convey title to the property.
  • Exclusive authority to market includes automatic authority to accept an offer. A broker normally presents offers to the owner. Binding acceptance requires authority that should not be inferred from ordinary marketing provisions.
  • A buyer agreement always covers every property the buyer acquires. Read property type, geography, price, dates, exclusions, and any prior-property provisions before deciding scope.
  • A tenant representative is just the landlord's leasing agent. A tenant representative advocates for the tenant client. A landlord's leasing agent represents the owner side.
  • Who supplies compensation determines who is represented. Representation and payment are separate. Follow the agreement and agency disclosure to identify the client.
  • A protection clause extends all agency duties after expiration. A protection clause usually addresses limited post-term compensation. It is not an automatic renewal of the whole representation relationship.
  • Net listings are lawful everywhere if the owner agrees. A net arrangement is a compensation concept with conflict risks. Do not infer permission from the label, a signature or another state's rules; actual agreement compliance and MLS acceptance are separate.
  • Only exclusive Illinois brokerage agreements need writing. The current Illinois definition requires all brokerage agreements to be written, including nonexclusive agreements.
  • An Illinois seller can sign after the brokerage begins public marketing. Rule 1450.770 requires the written seller or owner agreement before marketing or listing.
  • An Illinois exclusive agreement may waive offer presentation to reduce the fee. Exclusive agreements must contain the statutory minimum services. Omission or waiver causes nonexclusive treatment under the current rule.

Check your understanding

These are original teaching questions, not recalled or predicted PSI questions. Answer first, then explain why the other choices fail.

1. Under a valid exclusive-right-to-sell clause, the owner finds the buyer during the term. All stated fee conditions are met and no owner-sale exception applies. Which follows?

  1. The agreement automatically becomes nonexclusive
  2. The stated compensation trigger applies, subject to the agreement and law
  3. The owner-found sale always defeats the agreed fee
  4. Every broker who showed the property earns a full fee
Show answer and explanation

Answer: B. The stated compensation trigger applies, subject to the agreement and law

The common exclusive-right fee model covers an owner-produced sale on the supplied terms. Do not replace the actual fee clause with a different listing label.

2. Which stated clause most clearly illustrates the common exclusive-agency owner-sale distinction?

  1. The owner may sell personally without the stated listing commission
  2. The firm agrees to present offers
  3. The property has an address
  4. The broker is identified by name
Show answer and explanation

Answer: A. The owner may sell personally without the stated listing commission

The express owner-sale exception is the relevant compensation distinction. Illinois statutory exclusive services are a separate question.

3. A tenant agreement covers only office leasing in one municipality. Which is outside that stated scope?

  1. Negotiating a shorter office lease there
  2. Buying an industrial parcel in another county
  3. Touring another office there
  4. Leasing office space there at lower rent
Show answer and explanation

Answer: B. Buying an industrial parcel in another county

Read the transaction, property and geographic scope. An exclusive label does not make the written scope unlimited.

4. When must an Illinois seller or owner have the brokerage agreement under Rule 1450.770(g)?

  1. At closing if the owner later approves
  2. Only after a buyer makes an offer
  3. Before marketing or listing the property
  4. Only if the agreement is exclusive
Show answer and explanation

Answer: C. Before marketing or listing the property

This seller-side timing differs from the general buyer-or-tenant reasonably-practical-after language.

5. An Illinois agreement calls itself exclusive but omits required Section 15-75 services. Which is correct?

  1. Every unrelated transaction contract becomes void
  2. A lower fee supplies the omitted services
  3. It is treated as nonexclusive; that does not automatically erase all duties or fees
  4. The heading always determines exclusivity
Show answer and explanation

Answer: C. It is treated as nonexclusive; that does not automatically erase all duties or fees

Rule 1450.770(b)(2) applies nonexclusive treatment to an agreement that omits or waives the required exclusive services.

6. Which describes the specified Section 15-75 assistance endpoint?

  1. Stop as soon as the clients sign, regardless of contingencies
  2. Continue marketing indefinitely after all authority ends
  3. Stop whenever an offer is first written
  4. Continue through a signed lease or purchase agreement and satisfaction or waiver of all contingencies
Show answer and explanation

Answer: D. Continue through a signed lease or purchase agreement and satisfaction or waiver of all contingencies

The statute uses signing and completion or waiver of all contingencies, not signing alone. Other surviving duties require separate analysis.

7. A two-year Illinois agreement has definite expiration but demands 60 days' required prior notice for the annual termination right. What is the problem?

  1. Annual termination eliminates the need for definite expiration
  2. Section 10-25limits that required prior written notice to no more than 30 days
  3. The statute requires at least 60 days
  4. Every agreement must end within one year
Show answer and explanation

Answer: B. Section 10-25limits that required prior written notice to no more than 30 days

The annual right is additional for terms longer than a year. It is not a universal at-will cancellation right or a fixed 30-day minimum.

8. During a protection period for a four-unit residential property, the consumer enters a valid written nonexclusive agreement with another sponsor. Does nonexclusive status alone defeat Rule 1450.770(n)'s required exception?

  1. Yes, because only a new exclusive listing qualifies
  2. Yes, because a tail always renews representation
  3. Yes, unless the former individual agent signs the new agreement
  4. No; the subsection does not require the new valid written agreement to be exclusive
Show answer and explanation

Answer: D. No; the subsection does not require the new valid written agreement to be exclusive

Apply the required residential protection provision on its conditions. Do not insert an exclusivity requirement or decide every unrelated claim.

9. A licensee says missing required writing automatically proves no agency or agreement could have existed. Which is best?

  1. The writing violation guarantees that all services were free
  2. A consumer greeting always creates a signed agreement
  3. Illinois does not require written brokerage agreements
  4. The default relationship and Section 15-50(a-5) prevent that automatic shortcut; writing is still required
Show answer and explanation

Answer: D. The default relationship and Section 15-50(a-5) prevent that automatic shortcut; writing is still required

The writing requirement and the existence of a relationship or legal claim are different questions. The statute does not excuse failure to obtain required writing.

10. A seller's licensee plans to begin dual-agent buyer representation before the buyer agreement and Section 15-45 steps. Can the licensee rely only on the general reasonably-practical-after buyer timing?

  1. Yes, because any seller payment supplies consent
  2. Yes, until the buyer offers
  3. No; Rule 1450.770(i)(2) requires those steps before that buyer-side dual activity
  4. Yes, if the agreement will be signed before closing
Show answer and explanation

Answer: C. No; Rule 1450.770(i)(2) requires those steps before that buyer-side dual activity

The specific earlier dual-agency requirements are not postponed by the general buyer-or-tenant assistance wording.

11. The parties want to change the previously agreed commission amount or payment time. Which route meets Rule 1450.770(j)-(k)?

  1. A verbal promise because all fee reductions are exempt
  2. A unilateral note in a buyer-seller purchase form changing the fee
  3. A new amount inserted without the consumer's agreement
  4. A written brokerage-agreement amendment signed by its parties
Show answer and explanation

Answer: D. A written brokerage-agreement amendment signed by its parties

The written signed amendment requirement and prohibition on using real estate contract forms to change prior commission terms are distinct from a separate funding contribution.

12. A seller contributes toward an unchanged buyer brokerage fee under the given terms. What does the payment alone establish about agency?

  1. Both sides automatically consented to dual agency
  2. Every buyer fee promise disappeared
  3. Payment alone is not determinative of the agency relationship
  4. The buyer agent automatically represents the seller
Show answer and explanation

Answer: C. Payment alone is not determinative of the agency relationship

Section 15-40 separates payment or its promise from representation. The actual agreement, designation and applicable consent rules still govern.

Common questions

What is a listing agreement?

A listing agreement is the brokerage service contract between an owner and the sponsoring broker. It authorizes stated services for the sale or lease of identified property and sets duties, authority, compensation, duration, and other terms. It is not the later sale contract between seller and buyer.

What is an exclusive-right-to-sell listing?

It generally entitles the listing brokerage to the agreed compensation if the property sells during the listing term, whether the buyer is found by the listing broker, another broker, or the owner. The exact agreement and governing law control exceptions.

How is an exclusive-agency listing different?

An exclusive-agency listing appoints one listing brokerage but commonly preserves an owner-sale exception. The broker may earn compensation when the broker or another broker produces the buyer, while a sale made solely by the owner may avoid the listing commission under the agreement's terms.

What is an open listing?

An open listing is a nonexclusive arrangement that may be given to multiple brokers. Compensation ordinarily goes to the broker who produces the successful result under the agreement. The owner may also retain the ability to sell independently without owing a commission.

What is a buyer representation agreement?

It is the brokerage service agreement under which a brokerage represents a buyer in locating, evaluating, negotiating for, or acquiring property. Required Illinois terms and the actual agreement govern it. Read the scope, exclusivity, client and broker duties, duration, compensation, termination, and any protection period.

Is a tenant representation agreement different from a buyer agreement?

The structure is similar, but the objective is a lease rather than a purchase. A tenant agreement should define the rental or lease search, property and geographic scope, lease-related duties, compensation, term, exclusivity, and any limits on services.

Do all Illinois brokerage agreements have to be written?

Illinois requires brokerage agreements in writing, including nonexclusive agreements. Section 15-50(a-5) also prevents the absence of writing from serving as the described general affirmative defense to an agreement's existence or licensed activity. Do not turn a failure to comply with writing requirements into automatic proof that no client relationship or legal claim exists.

When does Illinois require buyer or tenant agreement writing?

Rule 1450.770(h) requires a buyer or tenant agreement before, or as soon as reasonably practical after, licensed activity intended to assist the purchase or lease. It does not authorize indefinite oral representation. Seller or owner agreements must precede marketing or listing under(g). The specific unrepresented-consumer and dual-agency paths in(i) have earlier requirements that must also be met; do not replace them with one universal before-tour or after-offer shortcut. Separately applicable association, MLS or contract requirements also need to be checked; this is the Illinois statutory and administrative-rule comparison.

Can a brokerage agreement authorize the broker to accept an offer for the owner?

Only if valid law and the actual authority granted support that act. An ordinary listing authorizes marketing and negotiation services but usually does not give the broker power to bind the owner to a sale. Read authority separately from exclusivity and compensation.

Are these official PSI broker exam questions?

No. These are original teaching questions supporting the June 24, 2026 PSI Agency outline. The source notes identify the current Illinois provisions and actual earlier primary readings used. A particular form, fee, owner-signing authority, protection claim or cancellation result requires the agreement and legal review. A practice score is not a validated passing prediction.

What makes an Illinois agreement exclusive?

The statutory definition concerns the sponsoring broker as sole representative within the stated scope. Section 15-75and Rule 1450.770(b)(2) also require the exclusive minimum services. Omitting or waiving those services results in nonexclusive treatment. A title, percentage fee or owner-sale exception does not replace that statutory analysis.

When do the exclusive minimum services stop?

Section 15-75 includes accepting delivery of offers and counteroffers and presenting them to the client. It also requires specified assistance through a signed lease or purchase agreement and satisfaction or waiver of all contingencies, plus answers to related client questions. Accepting delivery is different from accepting the offer on the owner's behalf. Signing alone does not finish every required service or surviving duty.

What must Illinois agreements say about expiration?

Section 10-25requires automatic expiration within a definite period. If the term exceeds one year, it must also give the client an annual termination right with no more than 30 days' prior written notice. The section says an agreement missing its required provision is void. An annual exit is not a substitute for definite expiration; the statute is not a universal at-will cancellation right.

How does the residential protection-period exception work?

For residential property of four units or fewer, Rule 1450.770(n) requires a protection clause to provide the stated no-commission-or-fee exception when a valid written brokerage agreement with another sponsoring broker is entered during the period. The new agreement need not be exclusive. A protection period does not itself renew agency or resolve every unrelated claim.

What terms differ between listing and buyer or tenant agreements?

Rule 1450.770(c) lists buyer or tenant terms including compensation basis or amount and payment time, sponsor and designated agents, consumer names, signatures, duties and duration. The listing provisions in(d) additionally address list price, identified property and the specified cooperating-broker amounts. Read the Act's duration requirement alongside the rule and include the required anti-discrimination statement in(m). This summary does not replace all required form terms.

Can seller funding change who the buyer agent represents?

Payment or a promise of payment alone does not determine agency under Section 15-40. A seller contribution may satisfy part of an unchanged buyer fee if the terms allow it. Changing the previously agreed commission amount or payment time is a separate written-amendment question under Rule 1450.770(j)-(k).

Does an open or nonexclusive agreement mean no fee is possible?

No. It permits the representation arrangement defined by the agreement; it is not automatically an oral, duty-free or unpaid service. Fee entitlement depends on the specific promise, triggering facts and law. Do not assume that every broker is paid merely for showing a property, or that overlapping promises can never create a dispute.

Is a net listing the same as a normal seller-net calculation?

No. In the traditional net-listing concept, compensation is the excess above an agreed seller net. A seller-net worksheet under a stated percentage or flat fee is different. The net arrangement creates compensation-conflict concerns; the definition does not approve an actual Illinois agreement or guarantee MLS acceptance. Do not import another state's permission rules.

Can signed agreements be discarded when representation ends?

No. Rule 1450.755(a)(3) includes written brokerage agreements and specified notices in transaction records retained for at least five years. Ending representation does not erase the recordkeeping obligation or the Section 15-30 accounting and confidentiality provisions. Follow the applicable retention requirements rather than assuming one universal closing-date clock.

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