Privacy Policy

Pass Illinois (“Pass Illinois,” “we,” “our,” or “the app”) provides independent educational preparation for the Illinois real estate broker exam. This policy applies to the Pass Illinois website, mobile app, and messages you send to our support team.

Information you provide

If you contact us, we receive the information you choose to provide, such as your name, email address, message, device details, screenshots, receipts, or diagnostic information.

Messages submitted through the website contact form are delivered through our email provider. The provider processes the sender details and message content needed to deliver and store that email.

Study and app data

Pass Illinois is designed to work offline. Depending on the version and features you use, your answers, scores, confidence ratings, bookmarks, progress, readiness results, and preferences may be stored on your device. If you choose to use an account, backup, or sync feature, we may also receive and store the information needed to make that feature work.

Optional full-app unlock information

Pass Illinois includes free starter tools. If you choose the one-time full-app unlock, the Apple App Store or Google Play processes the payment. We do not receive your full payment card number. We may receive limited information such as your entitlement status, product identifier, transaction identifier, transaction date, or region so we can confirm and troubleshoot access.

Website and diagnostic information

Website hosting and security systems may receive technical information such as your IP address, browser or device type, requested pages, timestamps, and error details. App diagnostic reports may include your device, operating system, app version, performance, and crash details.

Optional guide feedback

If you submit feedback on a study guide, we receive the page title and address, your “Helpful” or “Not yet” response, and any optional note you choose to add. The guide feedback form does not ask for your name or email address. The response is delivered through our email provider so we can review it.

• Provide the app, website, free study tools, and optional full-app access.
• Save progress and preferences on supported devices.
• Respond to support, privacy, and content-accuracy requests.
• Review voluntary guide feedback and improve study content.
• Diagnose crashes, prevent abuse, and improve reliability.
• Comply with law and enforce our Terms of Service.

We do not sell or rent your personal information. We may share information with vendors that provide services such as hosting, authentication, data storage, email delivery, unlock verification, diagnostics, or customer support, but only when it is reasonably necessary for them to do that work.

These include Firebase Authentication for sign-in, Google Cloud Firestore for storage and sync, Firebase Analytics for mobile app usage analytics described in section 5, Firebase Crashlytics and Sentry for crash and error diagnostics, RevenueCat for purchase entitlements, and the Apple App Store and Google Play for purchases and distribution. They process information under their own terms and privacy policies.

We may also disclose information when required by law, to protect the rights or safety of users and others, to investigate misuse, or as part of a merger, acquisition, financing, or transfer of the service.

The Pass Illinois website does not display third-party ads and does not sell or share your information for cross-context behavioral advertising. Basic hosting and security tools may still process technical requests or store strictly necessary information.

Contact and feedback forms use Cloudflare Turnstile to distinguish people from automated abuse. Turnstile may process browser, device, and network signals for that security purpose. We also keep a one-way hash derived from the submitting network address in a rate-limit counter for up to one hour; we do not keep the address itself in that counter.

We use Google Analytics 4 to understand which pages people read and where they leave. It may set cookies in your browser and send Google a record of the pages you view, along with approximate location, device, browser, and referring site. We do not send Google your name, email address, or the contents of anything you submit through the contact form.

We also use PostHog for product analytics, to see which study tools people actually use. Alongside the pages you view it records the interactions you have with the site, such as which buttons and links you click, together with approximate location, device, browser, and referring site. It stores an identifier in your browser so repeat visits can be counted once. PostHog does not record your screen or your session, and we do not send it your name, email address, or the contents of anything you submit through the contact form.

Enabling Do Not Track or Global Privacy Control in your browser prevents both Google Analytics and PostHog from loading at all. The Google Analytics opt-out browser add-on stops Google Analytics on its own. None of these choices affect how the site works. Google explains its own handling in how Google uses information from sites that use its services, and PostHog explains its own in the PostHog privacy policy.

In the mobile app, usage analytics are on by default and can be turned off at any time in Settings, under “Share Usage Data.” When on, analytics collect usage events such as which study tools are used, and how the purchase screen is used, including the product and price shown and whether a purchase completed, was cancelled, or failed. This tells us what is broken and what is confusing. Mobile analytics never collect advertising identifiers, are never used for advertising, and are never shared with data brokers, and the app shows no App Tracking Transparency prompt because it does not track you across other companies’ apps or websites.

If we introduce materially different analytics, advertising, or tracking practices, we will update this policy and provide any choices required by law.

We keep information only as long as reasonably necessary for the purposes described here, our legal obligations, dispute resolution, and security. Apple and Google control how long they keep store transaction records.

Delete your account and data

You can permanently delete your account and all associated data at any time from inside the app:

1. Open the Pass Illinois app and go to Settings.
2. Tap Delete Account.
3. Confirm by typing DELETE and re-entering your password.

This permanently removes your authentication account and all cloud-stored app data, including your profile, email, study progress, answer history, spaced-repetition schedule, notes, bookmarks, practice-exam results, math progress, key-term progress, support requests and attachments, notification tokens, and account-linked activity and diagnostic records under our control. This data is deleted immediately and is not retained.

Prefer email? Send a deletion request from your account email address to passillinoisrealestate@gmail.com and we will delete your account within 30 days. We may need to verify your identity before completing a request.

Nothing personal is retained after deletion. The study content in the app (practice questions and explanations) is not personal data and is unaffected. You can also reset local progress on your device using the in-app reset controls without deleting your account.

We use reasonable administrative, technical, and organizational safeguards for the information we process. No storage or transmission system is completely secure. Our service providers may process information in the United States or other countries where they operate.

Pass Illinois is intended for adults preparing for professional licensing. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

Apple, Google, IDFPR, PSI, and other third-party sites or services have their own privacy practices. This policy does not cover them. Please review their policies before giving them information.

We may update this policy as the service or legal requirements change. The revision date above identifies the current version.

Questions can be sent to passillinoisrealestate@gmail.com or through our contact page. You can also review the Terms of Service.