Illinois agreement comparison
Exclusive vs. nonexclusive brokerage agreement
Read what the client promised about representation. Exclusive gives one sponsoring broker the sole representation right within the agreed scope. Nonexclusive does not make that right sole. Then read the service and fee clauses: the label alone does not tell you what work is required or when compensation is earned.
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The short answer
Both Illinois agreement types must be written. An exclusive agreement gives a sponsoring broker the sole representation right within its scope and includes the Section 15-75 minimum services. Nonexclusive representation is not sole, but applicable agency duties and contractual promises remain. Under Rule 1450.770, omitting or waiving the required minimum services makes an agreement nonexclusive. Analyze compensation, expiration, annual termination and any protection period separately.
Reviewed October 25, 2026. Illinois II.D in the June 24, 2026 PSI broker outline covers nonexclusive and exclusive agreements, including minimum services. The entire License Act domain has 16 of 40 scored state questions; there is no published quota for this comparison. This page applies the July 13, 2026 version of Rule 1450.770 with Section 10-25's current expiration requirements. The particular signed terms and facts still matter.
Read five parts of the agreement separately
- Identify the parties and scope. The sponsoring broker is the brokerage-agreement party. Read the property or search, transaction, dates and exceptions. A designated agent is an individual assigned to represent the client; do not substitute that person's name for the sponsoring broker's role.
- Classify the representation promise. Exclusive means a sole right within the covered scope. Nonexclusive means a right that is not sole. Nonexclusive is not synonymous with no agency, no fee or no duties. A missing writing is a compliance problem, not automatic proof that the consumer is unrepresented.
- Check the exclusive service floor. Section 15-75 requires accepting and presenting offers and counteroffers; helping develop, communicate, negotiate and present offers, counteroffers and related notices until an agreement is signed and all contingencies are satisfied or waived; and answering the client's related questions. Signing alone does not end that assistance while contingencies remain.
- Read the fee promise. Identify who owes compensation, its amount or basis, when it is earned and when it is payable. Read any owner-sale exclusion, other-source payment or credit. A seller's contribution toward a buyer's fee does not itself create seller agency or dual agency. Nonexclusive does not guarantee that overlapping fee claims are impossible.
- Read the ending provisions. Section 10-25 requires definite automatic expiration and, for a term longer than one year, an annual client termination right on no more than 30 days' prior written notice. That is not a one-year maximum term or a universal right to cancel at any time. Analyze any early release and protection period under their actual terms and the applicable rule.
| Exam point | Exclusive | Nonexclusive |
|---|---|---|
| Written agreement required | Yes | Yes |
| Representation right | Sole within scope | Not sole within scope |
| Section 15-75 minimum-service package | Required for exclusive status | Omission does not erase other applicable duties |
| Can create agency duties | Yes | Yes |
| Means no agency | No | No |
| Can cover seller or buyer | Yes | Yes |
| Compensation terms needed | Yes | Yes |
| Automatic expiration provisions | Required | Required |
| Waiver of minimum services | Defeats exclusive status | Consistent with limited nonexclusive status |
| Other brokerage representation | Restricted within scope | May be permitted by the agreement |
| Term longer than one year | Annual termination right also required | Annual termination right also required |
| Annual notice under Section 10-25 | No more than 30 days' prior written notice | No more than 30 days' prior written notice |
| No required writing in the facts | Do not infer no agency merely from the omission | Do not infer no agency merely from the omission |
The distinctions that matter
| Distinction | How it works | What to notice |
|---|---|---|
| Exclusive vs. nonexclusive agreement | Exclusive gives one sponsoring broker the sole representation right within scope and requires Section 15-75 minimum services. Nonexclusive gives a representation right that is not sole. | Ask whether the representation right is sole, then test the exclusive service floor. |
| Nonexclusive agency vs. no agency | A nonexclusive client is represented under a nonsole agreement. A customer is not represented by that particular licensee and may be someone else's client. Missing required writing does not itself remove the statutory agency default. | Ask whose client or customer the person is. |
| Exclusive right to sell vs. exclusive agency listing | Both are exclusive arrangements, but an exclusive-agency listing commonly preserves an owner-sale exception while an exclusive-right agreement commonly does not. | When the owner finds the buyer, read the fee trigger and any owner-sale exception. |
| Exclusive listing vs. open listing | An exclusive listing reserves the covered representation to one brokerage. An open listing can permit multiple brokerages, often with compensation tied to the broker who produces the buyer under its terms. | One reserved representation right points to exclusive; several permitted brokers points to open or nonexclusive. |
| Agreement label vs. agreement substance | A heading may say exclusive, but a waiver of Illinois minimum services causes nonexclusive treatment under the current rule. | Read the operative service clauses, not just the form title. |
| Agency duty vs. minimum service | Agency duties govern representation generally. Section 15-75 minimum services are the specific service floor required for exclusive status. | Do not assume a nonexclusive agent loses loyalty, disclosure, accounting, or confidentiality duties. |
| Exclusivity vs. compensation source | Exclusivity answers which brokerage has the sole representation right. Compensation source answers where funds used to satisfy a fee may come from. | Seller money toward a buyer fee does not answer the agency question. |
| Agreement term vs. protection period | The term is the active service period. A protection period is a limited post-termination clause and does not continue the entire agency relationship. | After expiration, identify the narrow surviving clause instead of extending all services. |
| Brokerage agreement vs. purchase contract | The brokerage agreement hires the sponsoring broker. The purchase contract creates transaction obligations between buyer and seller. | A party's fee promise belongs in the brokerage agreement, while price and conveyance belong in the purchase contract. |
| Termination vs. surviving duties | Section 15-30 has a written-agreement qualification and preserves accounting and protection of qualifying confidential information after the engagement. Separate statutory retention and other express surviving obligations still require attention. | If the fact pattern occurs after termination, check accounting and confidentiality first. |
Work through the facts
The exclusive form removes negotiation help
A seller signs a form titled Exclusive Listing. It says the brokerage will advertise the home but will not help develop, communicate, negotiate, or present counteroffers.
- Illinois exclusive agreements must include the Section 15-75 minimum services, including negotiation assistance.
- Read the service language instead of trusting the heading. The form expressly waives one of the statutory service categories.
Answer: Current Rule 1450.770 treats the agreement as nonexclusive.
Two nonexclusive buyer agreements
A buyer signs written nonexclusive agreements with two sponsoring brokers. One agreement covers suburban condominiums and the other covers city two-flats.
- Nonexclusive means the representation right is not sole, but each written agreement still governs its stated scope and duties.
- Identify which property class and location the eventual purchase falls within, then read compensation and notice terms in the applicable agreement.
Answer: The buyer may have two agency relationships, but the correct outcome depends on the separate written scopes and promises.
An owner produces the buyer
A seller under an exclusive-agency listing sells to a coworker without the brokerage's help. The agreement expressly excludes an owner-produced buyer from the fee trigger.
- Exclusive representation and compensation triggers are related but separate contract questions.
- The brokerage held the sole agency right, yet the written owner-sale exception controls the fee analysis.
Answer: The arrangement can remain exclusive even though this owner-produced sale does not trigger the stated fee.
Seller payment toward a buyer broker fee
A buyer has an exclusive buyer agreement. The purchase contract provides a seller credit that the buyer uses toward the agreed brokerage fee.
- Payment source does not by itself decide agency or exclusivity.
- The buyer agreement identifies the client, sole representation scope, and fee obligation. The contract addresses a funding source.
Answer: The buyer's broker does not become the seller's agent merely because seller-provided funds help satisfy the fee.
The term ends but confidentiality remains
A nonexclusive buyer agreement expires. A month later, another buyer asks the former designated agent how much the first buyer could have paid.
- Qualifying confidential information remains protected after a brokerage agreement terminates unless disclosure is permitted or required.
- The first buyer's negotiating ceiling is confidential information, and nonexclusive status does not remove that protection.
Answer: The former agent must not disclose the negotiating position merely because the active agreement ended.
A two-flat protection clause meets a new listing
An exclusive listing for a two-flat expires with a protection clause. During that period, the owner signs a valid written agreement with another sponsoring broker and then sells to a prospect from the first listing.
- For residential property of four units or fewer, Rule 1450.770(n) requires the protection clause to provide no commission or fee under the agreement if a valid written brokerage agreement is entered with another sponsoring broker during the protection period.
- The property qualifies, the first active term ended, and a valid new written brokerage agreement was signed during the protection period.
Answer: The first agreement cannot impose its protection-period commission or fee when the stated Rule 1450.770(n) conditions are met. The new valid written agreement need not be exclusive under that subsection.
A signature while the financing condition is pending
A buyer and seller sign a purchase agreement. Its financing contingency remains unsatisfied and unwaived. The buyer's exclusive broker proposes to stop all negotiation assistance because the sale is signed.
- Section 15-75 describes the minimum assistance through signing and satisfaction or waiver of all contingencies.
- Both parts matter; a signature alone is not the endpoint described by that clause.
Answer: The broker cannot use signing alone to end the required assistance while the stated contingency remains.
A two-year term with a longer notice demand
A proposed two-year agreement has a definite expiration date but requires 60 days' prior written notice for the client's annual termination right.
- A term longer than one year is not itself prohibited.
- Section 10-25 also requires the annual right with no more than 30 days' prior written notice.
- A definite expiration alone does not replace the additional requirement.
Answer: The 60-day notice demand does not meet Section 10-25's annual termination requirement.
A purchase form changes an earlier commission promise
A buyer and sponsoring broker agreed on compensation. Later, buyer and seller sign a purchase form stating a different commission amount; the sponsoring broker does not sign a brokerage-agreement amendment.
- A buyer-seller contract and a brokerage agreement have different parties and purposes.
- Rule 1450.770(j) requires a written, signed amendment for the covered commission changes, and (k) prohibits using a real estate contract form to change previously agreed commission-payment terms.
- A separate funding contribution is not necessarily a change to the agreed fee.
Answer: The purchase-form shortcut does not supply the required brokerage-agreement amendment.
A missing writing does not erase the relationship
A consumer is working with a licensee. No different relationship was agreed in writing, and the required brokerage agreement has not been prepared. The licensee calls the consumer a customer solely because there is no signed agreement.
- The writing requirement still must be met.
- Section 15-10 has a statutory designated-agency default, and Section 15-50(a-5) preserves claims involving oral agreements.
- Failure to obtain the required writing is not an automatic no-agency safe harbor.
Answer: Correct the compliance problem; do not treat the omission alone as proof that the consumer has no client protections.
Mistakes to avoid
- Only exclusive Illinois brokerage agreements must be written. The current definition requires every Illinois brokerage agreement to be written, including nonexclusive agreements.
- Nonexclusive means no agency relationship exists. A nonexclusive agreement can establish client representation. No agency is a separate relationship involving an unrepresented customer.
- The word exclusive on the form decides its status. Substance controls. Waiving a Section 15-75 minimum service causes nonexclusive treatment under the current rule.
- A client may waive all brokerage work to obtain a lower fee and keep exclusive status. The parties may negotiate compensation, but an alleged exclusive agreement cannot waive the required minimum services and remain exclusive.
- All exclusive listings trigger a fee when the owner finds the buyer. Read the subtype and compensation trigger. An exclusive-agency arrangement can preserve a written owner-sale exception.
- Nonexclusive frees a licensee from confidentiality and accounting duties. Applicable agency and statutory duties still govern; nonexclusive only means the representation right is not sole.
- A seller-funded buyer brokerage fee makes the buyer agent a seller agent. Compensation funding does not determine agency. The written brokerage relationship and designated agency determine representation.
- A protection period automatically extends all brokerage services. It preserves only specified post-termination contractual rights and is distinct from the active representation term.
- A sales contract can casually rewrite the brokerage agreement's commission. A commission amount or payment-time change belongs in a written amendment signed by the brokerage-agreement parties, not a sales-contract shortcut.
- An agreement lasting longer than one year can deny any annual exit. Section 10-25 requires the annual client termination right on no more than 30 days' prior written notice, in addition to definite automatic expiration. Do not make 30 days a mandatory minimum or a universal at-will exit.
- Exclusive authority lets a broker sign a purchase contract for the client. A brokerage agreement authorizes services and representation. It is not automatically a power of attorney to bind the client.
- All rights and duties disappear the moment either agreement ends. Accounting for transaction money and property and protection of qualifying confidential information ordinarily survive termination.
Check your understanding
These are original teaching questions, not recalled or predicted PSI questions. Answer first, then explain why the other choices fail.
1. Which statement correctly compares current Illinois exclusive and nonexclusive brokerage agreements?
- Only exclusive agreements are written
- Both are written, but only exclusive gives the sole representation right within scope
- Exclusive agreements never contain compensation terms
- Nonexclusive always means no agency
Show answer and explanation
Answer: B. Both are written, but only exclusive gives the sole representation right within scope
All Illinois brokerage agreements are written. The defining exclusive feature is the sponsoring broker's sole representation right within the agreement's scope.
2. A form is labeled exclusive but waives the brokerage's duty to assist with negotiating counteroffers. How is it treated under current Rule 1450.770?
- As automatically free of all duties and compensation
- As exclusive because only the heading controls
- As nonexclusive
- As exclusive if the seller accepted a lower fee
Show answer and explanation
Answer: C. As nonexclusive
Negotiation assistance is one of the Section 15-75 minimum services. Omission or waiver defeats exclusive status under the current rule. Nonexclusive treatment does not itself eliminate every agency duty or compensation promise.
3. What does nonexclusive mean in an Illinois brokerage agreement?
- The agreement may be oral
- The brokerage's representation right is not sole
- No compensation can ever be earned
- The brokerage has no duties
Show answer and explanation
Answer: B. The brokerage's representation right is not sole
Nonexclusive describes the representation right. The written agreement can still create agency duties, service promises, and compensation obligations.
4. Which service is required in an exclusive Illinois brokerage agreement?
- Guaranteeing that the transaction closes
- Accepting and presenting offers and counteroffers
- Paying every client expense
- Giving legal opinions about title
Show answer and explanation
Answer: B. Accepting and presenting offers and counteroffers
Section 15-75 expressly includes accepting delivery of and presenting offers and counteroffers among the minimum services.
5. A seller pays an amount toward the buyer's agreed brokerage fee. What does that fact alone establish?
- The seller is funding part of the buyer's fee obligation
- The buyer agreement became nonexclusive
- The listing automatically terminated
- The buyer broker is a dual agent
Show answer and explanation
Answer: A. The seller is funding part of the buyer's fee obligation
Funding is separate from agency and exclusivity. Read the brokerage agreements and agency disclosures to determine representation.
6. The purchase agreement is signed, but a financing contingency is neither satisfied nor waived. May an exclusive broker end the Section 15-75 negotiation assistance solely because of the signature?
- No; the statute also includes satisfaction or waiver of all contingencies
- Yes, if the agreement is called exclusive
- No, because the broker must guarantee financing
- Yes, signing always ends all minimum services
Show answer and explanation
Answer: A. No; the statute also includes satisfaction or waiver of all contingencies
Section 15-75(2) uses signing and satisfaction or waiver of contingencies. It does not make the broker a guarantor of financing or a source of legal opinions.
7. Which provision meets Section 10-25's annual-notice requirement for an agreement longer than one year?
- An annual client termination right requiring no more than 30 days' prior written notice
- A client may terminate only with another full year's notice
- An annual right requiring at least 60 days' notice
- Definite expiration alone, with no annual termination right
Show answer and explanation
Answer: A. An annual client termination right requiring no more than 30 days' prior written notice
The Act requires definite automatic expiration and, for a term over one year, the annual right on no more than 30 days' prior written notice. It is not a universal at-will cancellation clause.
8. A two-flat listing expires with a protection period. During that period the owner enters a valid written brokerage agreement with a different sponsoring broker. Which rule applies to the first agreement's protection clause?
- The new agreement must be exclusive for the protection rule to apply
- It must provide no commission or fee under the first agreement when Rule 1450.770(n)'s conditions are met
- The old term automatically renews
- The first broker always receives the entire fee
Show answer and explanation
Answer: B. It must provide no commission or fee under the first agreement when Rule 1450.770(n)'s conditions are met
The rule covers residential property of four units or fewer and a valid written agreement with another sponsoring broker during the protection period. Do not add an exclusivity requirement the subsection does not state or convert the clause into cancellation of every unrelated claim.
9. When must the seller or owner brokerage agreement be in writing under Rule 1450.770(g)?
- Only when the buyer signs an offer
- Before marketing or listing the property for sale or lease
- Only after the first showing
- Whenever the brokerage later decides it is convenient
Show answer and explanation
Answer: B. Before marketing or listing the property for sale or lease
The seller/owner rule requires the written agreement before marketing or listing. Do not substitute the separate buyer/tenant timing language or assume a preliminary listing presentation is already public marketing.
10. A listing licensee will act as a dual agent for the buyer. Which timing rule is most precise?
- The buyer agreement and compliance with Section 15-45 must precede licensed activities on the buyer's behalf
- The buyer agreement may always wait until closing
- A seller's signature alone authorizes buyer representation
- The buyer must always remain unrepresented
Show answer and explanation
Answer: A. The buyer agreement and compliance with Section 15-45 must precede licensed activities on the buyer's behalf
Rule 1450.770(i)(2) is the specific earlier requirement. Do not use the general before-or-as-soon-as-reasonably-practical buyer timing in (h) to postpone the agreement or dual-agency requirements in this situation.
11. Can buyer and seller change previously agreed brokerage commission-payment terms simply by putting the change in their purchase contract?
- Only if the old agreement was nonexclusive, because it had no fee rights
- Yes, even if the sponsoring broker never agrees
- Yes, a purchase contract always replaces every brokerage agreement
- No; apply the written, signed brokerage-amendment requirement and the ban on the purchase-form shortcut
Show answer and explanation
Answer: D. No; apply the written, signed brokerage-amendment requirement and the ban on the purchase-form shortcut
Rule 1450.770(j)-(k) distinguishes commission amendments from the buyer-seller transaction contract. A contract contribution toward funding an existing fee is a separate question.
12. A licensee failed to obtain a required written brokerage agreement. Does that omission alone establish that a consumer working with the licensee has no agency relationship?
- Yes, all oral relationships are exempt from client duties
- Yes, unless the consumer already paid a fee
- Yes, nonexclusive automatically means no agency
- No; the writing requirement and the statutory agency default must both be considered
Show answer and explanation
Answer: D. No; the writing requirement and the statutory agency default must both be considered
Section 15-10 provides the designated-agency default unless a different relationship is agreed in writing. Section 15-50(a-5) preserves claims concerning oral brokerage agreements. Neither provision permits ignoring the writing requirement.
Common questions
What is an exclusive brokerage agreement in Illinois?
It is a written agreement giving the sponsoring broker, through one or more sponsored licensees, the sole right to act as the client's agent or representative within the agreement's scope. It must also satisfy the minimum-service requirements in Section 15-75 of the Illinois Real Estate License Act.
What is a nonexclusive brokerage agreement in Illinois?
It is a written agreement giving the sponsoring broker a nonexclusive right, through sponsored licensees, to act as the client's agent or representative for specified licensed activities. The client has not promised that this brokerage alone may represent the client within that scope.
Must a nonexclusive Illinois brokerage agreement be written?
Yes. The current statutory definition says all brokerage agreements must be in writing and may be exclusive or nonexclusive. The old shortcut that only exclusive agreements need writing is wrong under current Illinois law.
What services must an exclusive Illinois agreement include?
The sponsoring broker must, through sponsored licensees, accept and present offers and counteroffers; help develop, communicate, negotiate, and present offers, counteroffers, and related notices until an agreement is signed and contingencies are satisfied or waived; and answer the client's questions about those matters.
Can a client waive the minimum services and keep an exclusive agreement?
No. Under current Rule 1450.770, an agreement that omits or waives the Section 15-75 minimum services is considered nonexclusive. The label on the first page cannot preserve exclusive status after the required service package is removed.
Does nonexclusive mean the broker has no duties?
No. A nonexclusive agreement still creates the agency and contractual duties stated in the written agreement and required by law. Nonexclusive describes the absence of a sole representation right, not an absence of representation, loyalty, disclosure, accounting, confidentiality, or other applicable duties.
Is exclusive agency the same as an exclusive-right-to-sell listing?
Not necessarily. Both are exclusive brokerage arrangements, but their compensation triggers can differ. An exclusive-agency listing commonly preserves an owner-sale exception, while an exclusive-right-to-sell agreement commonly provides compensation even when the owner produces the buyer. The actual written terms control. These common listing labels do not replace the Illinois statutory definition or its required service floor.
How do expiration and annual termination work?
Section 10-25 requires automatic expiration within a definite period. If the term is longer than one year, the agreement must also give the client an annual right to terminate on no more than 30 days' prior written notice. An agreement lacking the required provision is void under the section. Do not use Rule 1450.770's alternative phrasing to omit the Act's requirements, or assume renewal language permits a perpetual agreement. This is not an unrestricted 30-day cancellation right at any time.
Does an exclusive agreement decide who ultimately funds compensation?
No. Exclusivity identifies the sole representation right. Compensation obligation, amount or basis, earning event, payment time, and possible funding from another source are separate questions. A seller-funded amount toward a buyer broker's fee does not by itself change the buyer's agency relationship.
Are these official Illinois real estate exam questions?
No. They are original study questions aligned to the Illinois broker outline effective June 24, 2026. The Illinois Act and Rule 1450.770, including its July 13, 2026 amendment, were reviewed for this guide.
When must the written seller, buyer or tenant agreement be obtained?
Rule 1450.770(g) requires a seller or owner agreement before marketing or listing. Subsection (h) requires the buyer or tenant agreement before, or as soon as reasonably practical after, licensed assistance begins; that is not indefinite permission to remain oral. The specific dual-agency route in (i)(2) requires the buyer or tenant agreement and compliance with Section 15-45 before acting on that party's behalf.
Does a missing written agreement mean no agency exists?
No automatic conclusion follows. Section 15-10 provides a designated-agency default for a consumer working with a licensee unless a different relationship is agreed in writing. Section 15-50(a-5) preserves the ability to bring or defend a claim concerning an oral brokerage agreement. Those provisions do not excuse the requirement to use a written agreement.
Does the minimum-services duty end when the purchase contract is signed?
Not merely because of signing. Section 15-75(2) describes assistance through a signed lease or purchase agreement and satisfaction or waiver of all contingencies. Read the actual remaining duties and conditions. The provision does not require guaranteeing closing, financing or a particular legal outcome.
Can two nonexclusive agreements create competing fee claims?
Potentially, depending on their scopes, earning events and other terms. Nonexclusive does not mean free service or an automatic promise that only one fee could ever be claimed. Read each agreement and any overlapping obligation; this page does not decide an actual procuring-cause or compensation dispute.
What exactly is the residential protection-period exception?
Under Rule 1450.770(n), a brokerage agreement for residential property of four units or fewer that has a protection period after termination must also provide no commission or fee under the agreement if a valid written brokerage agreement is entered with another sponsoring broker during that period. The subsection does not say the new agreement must be exclusive. Do not automatically extend this precise rule to every commercial property or unrelated fee claim.
Can commission terms be changed in the purchase contract?
Rule 1450.770(j) requires the brokerage agreement to say that a change to commission amount or payment time is valid only if written and signed by the parties. Subsection (k) prohibits using a real estate contract form to change previously agreed commission-payment terms. Distinguish changing the fee promise from arranging funds to satisfy an unchanged promise.
What remains after either agreement ends?
Section 15-30 states the post-engagement rule with a written-agreement qualification and preserves accounting for transaction money and property and protection of qualifying confidential information. Other express surviving terms and recordkeeping requirements also need attention. Rule 1450.755 requires retention of the identified transaction records for five years; this page does not invent a universal five-years-after-closing start date.
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Official sources and scope
Checked October 25, 2026. The current Rule 1450.770 and Section 10-25 passages were read and compared. Other specified Illinois primary readings are explicitly reused from the recorded reviews. The older DRE passage supports common listing labels only; Illinois law and the actual fee terms control here. No particular fee entitlement, cancellation date or procurement dispute is determined.
- PSI June 24, 2026: exclusive and nonexclusive brokerage agreements
- 68 Ill. Adm. Code 1450.770, effective July 13, 2026
- 225 ILCS 454/10-25: definite expiration and additional annual termination right
- 225 ILCS 454/1-10: brokerage, exclusive-agreement, client and customer definitions
- 225 ILCS 454/15-10: designated-agency default
- 225 ILCS 454/15-50: written agreement, designated agents and oral-claim limits
- 225 ILCS 454/15-75: exclusive-agreement minimum services
- 225 ILCS 454/15-15: client duties
- 225 ILCS 454/15-30: duties after the engagement
- 225 ILCS 454/15-40, current rule that compensation does not determine agency
- 68 Ill. Adm. Code 1450.755(a)(3): transaction records, including brokerage agreements
- California DRE agency reference: common listing-type terminology
This is exam preparation, not advice for a specific transaction. State law and the applicable facts control. Our editorial and corrections process explains how to report an issue.